Thank you for choosing smart-kids.co for your digital product needs. We are dedicated to providing high-quality digital products and services to our valued customers. Please carefully read and understand our cancellation and refund policy outlined below.
1. No Refund Policy:
Once a purchase is made for any of our physical products, including but not limited to software, subscriptions, digital downloads, physical books, and services, refunds will not be provided under any circumstances. This policy applies to all transactions, regardless of the reason for cancellation.
Replacement will be only possible when the product is not delivered, lost during courier partner, or damaged.
2. No Cancellation Policy:
Due to the nature of digital products, which are often accessible immediately upon purchase, cancellation requests cannot be accommodated. Once a purchase is completed, it is considered final, and no cancellations will be accepted.
3. Exceptions:
While our standard policy strictly prohibits refunds and cancellations, we understand that exceptional circumstances may arise. In such cases, where technical issues prevent access to the product or if the product does not meet the specifications as advertised, we may consider refund requests on a case-by-case basis. However, any such requests will be evaluated at our discretion, and we reserve the right to decline refunds or cancellations in accordance with our policy.
4. Contact Us:
If you encounter any difficulties with your purchase or have inquiries regarding our cancellation and refund policy, please do not hesitate to contact our customer support team at info@smart-kids.co.
5. Changes to Policy:
We reserve the right to update or modify this cancellation and refund policy at any time without prior notice. Any changes will be effective immediately upon posting on our website (smart-kids.co). It is your responsibility to review this policy periodically for any updates or changes.
6. Agreement:
By proceeding with a purchase from smart-kids.co, you acknowledge that you have read, understood, and agree to abide by the terms of this cancellation and refund policy.
Thank you for your understanding and cooperation.
Sincerely,
Smart Kids Team
info@smart-kids.co